Privacy Policy

This Privacy Policy describes how Mahabaleshwar Villa Stays, owned and operated by Rajesh Garela("we", "us", or "our"), collects, uses, and protects the information you provide when you visit our website www.mahabaleshwarvillastays.com or contact us for villa bookings.

1. Information We Collect

When you interact with our website or contact us for a booking inquiry, we may collect the following information:

• Your name and contact details (phone number, WhatsApp number)
• Travel dates and group size for booking inquiries
• Any additional information you voluntarily share via WhatsApp or phone
• Basic website usage data collected automatically by Vercel (our hosting provider) such as page views and general traffic analytics

We do not collect payment information directly — all payments and financial transactions are handled offline or through trusted third-party channels.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

• To respond to your villa booking inquiries and provide availability details
• To confirm and manage your villa reservations
• To provide personalized concierge support during your stay
• To improve our website and services based on general usage patterns
• To contact you regarding your booking or any related updates

We will never use your personal information for unsolicited marketing or share it with third parties for advertising purposes.

3. WhatsApp Communication

Our primary communication channel is WhatsApp. When you initiate a WhatsApp conversation with us, your messages and contact details are accessible to our team for the purpose of handling your booking. WhatsApp's own privacy policy governs the security and handling of messages on their platform. We recommend reviewing WhatsApp's Privacy Policy for more information.

4. Cookies and Tracking

Our website may use basic cookies and analytics provided by Vercel (our hosting infrastructure) to understand general website traffic and performance. These do not personally identify you. We do not use Google Analytics, Facebook Pixel, or any third-party advertising trackers.

You may disable cookies through your browser settings at any time without affecting your ability to browse our website.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to any third parties. Your information may only be shared in the following limited circumstances:

• With our villa caretakers or staff, strictly for the purpose of managing your stay
• With Vercel, our website hosting provider, which processes basic website traffic data
• When required by law or legal process

6. Data Security

We take reasonable steps to protect the personal information you share with us. Our website is served over HTTPS (secure connection). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data from our records
• Opt out of any future communications from us

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.